Your business could be losing money in places you haven't even noticed.
Unpaid invoices. Missed follow-ups.
Forgotten enquiries. Broken processes. Wasted subscriptions. Jobs that never get chased. And hours of your time disappearing into things you shouldn't still be doing.
I find the cracks, work out what's costing you and help you fix it.
Zen Assist is operational support for busy business owners who need their back office to work as hard as they do.

£8,000 sitting in overdue invoices.
Five quotes sent last month that nobody followed up.
An enquiry buried in an inbox.
Three different systems doing basically the same job.
Your team waiting for you because you're the only person who knows how something works.
And you spending Sunday evening “just catching up”.
These are back-office cracks.
One on its own might not seem like a big deal.
But add them together and they're costing your business money, time and opportunities.
And the bigger your business gets, the more expensive those cracks become.
That's what I look for.
Hi, I'm Rachel 👋
I'm the founder of Zen Assist and an Operations Support Partner and ask the questions nobody has had time to ask:
Where is money getting stuck?
What's being missed?
What's taking far longer than it should?
What still relies entirely on you?
And what is all of that actually costing the business?
Then we fix it.
I'm not here to give you another pretty spreadsheet.
I'm here to make your business run better.

Overdue invoices, poor credit control, unchased quotes, slow payments.

Missed enquiries, forgotten follow-ups, jobs not progressing, nobody owning the next step.


Duplicated work, unnecessary subscriptions, manual processes and systems that don't work together.

Your business can't move without you answering questions, making decisions or remembering what happens next.
You're reacting all day instead of actually running the business.


Find out what's really costing your business.
Sometimes you know something isn't working – you just can't put your finger on what.
We'll take a proper look behind the scenes at your processes, systems, money flow and day-to-day operations to uncover where things are getting stuck, missed or costing you unnecessarily.
You'll come away knowing what the cracks are, which ones matter most and what needs to happen next.

We've found the problem. Now let's sort it.
Got something in the business that's messy, broken or has been sitting on the “I really need to deal with that” list for far too long?
The Back Office Fix is focused, hands-on support to tackle one specific back-office problem and get it moving in the right direction.
Less talking about the problem.
More actually fixing it.


Some problems don't fit neatly into a package.
If you've got a bigger operational headache, process or back-office project that needs properly getting to grips with, I also offer project support.
Tell me what's going on and we'll work out the best way to tackle it.
Simply book a Free call with me.

I’ve worked with business owners for years who are brilliant at what they do but drowning in everything behind the scenes.
I myself have been self-employed for 8 years and understand what it's like to run a business, juggle clients and carry far too much in your head.
Zen Assist offers:
• practical support where you need it most, no-nonsense.
• Xero experience and finance knowledge
• Simple systems that are easy to use
• No corporate waffle, just calm, practical support that helps you breathe again.
If your business feels heavier than it should... let's sort it.
No pressure, no salesy nonsense: just a proper conversation about what's going on and how I can help.